Handling new users that have electronically signed mandates.

As part of your initial configuration you will be set up for Email alerts: when a new payer signs a mandate you will receive an email to inform you of the details of the mandate.

To begin to collect payments against the newly created e-mandate:

  1. Log on to the Nuapay user interface.
  2. Select the Mandates tab.
  3. Use the Mandate reference you received in your email alert to locate the new mandate (search on Mandate ID):
  4. Click Search.
  5. The mandate is returned in the Search Results area; click View.
  6. Click Add Payment Schedule or Add Single Payment as required.